Consumer confidence in auto repair shops may be higher than you assume. According to a new survey by the Consumer Reports National Research Center (based on 1,699 random, nationwide telephone interviews of adult car owners surveyed from November 3-7, 2011), vehicle owners put a lot of faith in their chosen car repair shops:
· -83% of those involved in repair decisions saying they are confident they’ll get the right car maintenance and repair work done for the right price;
· -85% were satisfied with the quality and pricing of their auto repair facility;
· -91% trust their car repair shop;
· - Over 50% completely trust their auto repair shop;
The survey also found:
· - 37% take their cars to independent repair shops;
· -30% take their car to dealerships;
· -11% take their cars to national brand repair chains;
Maintenance and Repair:
The survey found that, on average, owners plan to keep their current car for another five years (at a time when the average car in America is 9 years old). The survey showed that 98% of car owners depend upon proper maintenance and repair to keep their vehicle operating properly:
· -77% take their car in for regular maintenance and repair;
· -21% are “do-it-yourself” maintenance and repair car owners
Even with a high level of trust, consumers do their research before bringing the car to the shop, and many wish they had more information available. The survey showed 56% wished they had more information going into the auto repair shop.
That is why we put primary emphasis on informing our customers of the “whys, hows, whats and whens” of your car maintenance and repairs. Hillside Tire is the first tire and auto service business in Salt Lake City to obtain the “Gephardt Approved” designation. Being “Gephardt Approved” means consumer advocate Bill Gephardt has investigated our business, trusts us and is proud to endorse us. In fact, Bill Gephardt has been a customer of Hillside Tire for over the past 5 years. Bill backs his endorsement with his own money by providing “up to $1000 money back” guarantee, if we fail to live up to our promise.
Watch our video, as Jeff explains our commitment to your complete satisfaction with your tire and auto repair needs at Hillside Tire and Service. We want to be the best auto repair shop in Salt Lake City.
We look forward to earning all of your tire, auto repair, and maintenance business for years to come. We have 5 locations throughout the Salt Lake Valley to serve you - Cottonwood Heights, West Valley City, West Jordan, Sandy and Draper.
